Frequently Asked Questions
Where are you located?
Our head office is located in Queensland Brisbane city
Are your products built to last Aussie conditions?
Yes, our products can hold up to the standards against Australia's climate, tried and tested
When should I expect my order?
Normally your order will arrive between 3-10 business days however, if we are out of stock or chasing down suppliers, times may vary, but you will be notified.
How much does shipping cost?
Shipping is free on all orders to Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way.
Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How do I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at Hookedonlivingadmin@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.